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Multiple Positions

Decatur, IL Job ID: 1404975

Director of Human Resources
The Human Resources Director is a position that is new to
the organization and as such, the Director will be charged
with designing and managing all human resources processes
and policies for the Fund Office consistent with the direction
of the IBEW-NECA Administrator and Board of Directors. This
includes employee and labor relations, workforce planning and
employment, recruiting and hiring, performance management,
organizational and job design, compensation and benefits,
training and development, rewards and recognition, diversity
and inclusion, and engagement and retention. The Director will
benefit from a structured on boarding program and some initial
planning assistance from an external consulting firm.
• Maintains familiarity of collective bargaining agreements.
Assists professional and unionized staff with maintaining
a focus of excellent participant service and broader office
goals and priorities. Coaches supervisors. Conducts regular
briefings and prepares reports for the Administrator and
Board. Establishes and maintains relationships with Union
Stewards and other representatives
• Proactively assesses staffing needs and creates staffing
strategies. Tracks workforce trends, employment law and
updates policies, in cooperation with the Fund Office’s attorney
• Develops recruiting strategy and updates as needed. Approves
job listings prior to posting. Ensures fair selection and hiring
practices. Validates that candidates meet requirements for
core and functional competencies, certifications, background
checks, etc. Identifies requirements and approves content for
• Designs and implements a performance management system
for Fund Office staff. Manages annual performance activities.
Reports results to the Administrator and Board of Directors
• Plans and manages the re-organization of Customer Service
and Claims areas within the Fund Office. Ensures job
descriptions are updated on an annual basis and approves
changes to jobs
• Benchmarks and updates salaries to ensure internal equity and
alignment to market. Works with providers and strategically
designs, consults, and transacts benefits data and paperwork
• Directs training needs assessment for Fund Office Staff.
Assesses skill gaps and develops a training and development
strategy. Manages development of and approves materials.
Coordinates a development plan for professional staff on
an annual basis. Recommends annual budget for training
and development. Assesses progress, quality, and initiates
continuous improvement activities
• Develops strategy for informal and formal rewards and
recognition and regularly assesses program
• Tracks diversity and inclusion trends. Advocates for best
practice diversity and inclusion practices
• Designs and administers employee engagement survey, and
compiles reports. Coordinates development of engagement
and retention strategy and manages associated tasks. Coaches
leaders and supervisors on maintaining and improving a
healthy work environment
• Direct experience with the collective bargaining processes
• History delivering training and development programs
• Ability to demonstrate the following competencies:
Professionalism, Service Orientation, Human Resources
Knowledge, Employee/Labor Relations, Issue/Conflict
Resolution, Business Acumen, Project Management, Ethics
• 10 years of relevant human resources work experience
• Must have expert knowledge of human resources practices,
services, and policies; Preferred knowledge of union and
labor relations policies and intricacies
• Bachelor’s Degree or higher required; Master’s Degree

Director of Operations
The Director of Operations will influence and oversee internal
end-to-end processes across the organization, and manage
facilities at the IBEW-NECA Fund Office. This individual will
assist in setting strategic goals for increasing operational
efficiency and productivity. The Director of Operations will
maximize efficiency and productivity through extensive process
analysis and interdepartmental collaboration and alignment.
In addition, they will analyze current operational processes
and performance, recommending solutions for improvement,
as necessary. They will oversee all maintenance and repairs of
Fund Office facilities and grounds. The Director of Operations
will supervise the areas of Customer Service and Claims.
• Oversees all process mapping activities, including analyzing
and monitoring operational processes, implementing process
improvements, and upholding organization policies and
• Prepares a systematic approach to maintenance of the
building, grounds, equipment, and related facilities,
including budget tracking, vendor maintenance, maintaining
an inventory and ensuring compliance with all safety and
security protocols
• Plans and promotes the daily work of Claims and Customer
Service Supervisors, providing situational and process
• Coordinates schedules and resources multiple projects with
inputs from different project managers, prioritizes work and
ensures timely completion of tasks and outputs
Selects, monitors, analyzes and communicates key metrics for
day-to-day operational processes
• Strong leadership skills and the ability to perform a wide
range of duties
• Direct supervising and process management experience
• Use of Swim Lane or comparable process mapping techniques
• Ability to demonstrate the following competencies:
Professionalism, Service Orientation, Process Mapping and
Improvement, Facilities Management, Project Management,
Business Analytics/Metrics, Management/Delegation/
Holding People Accountable, Collaboration, Initiative
• Microsoft suite (Word, Excel, PowerPoint) and Visio
• 8-10 years of work experience
• High School Diploma required; Bachelor’s Degree in related
field or equivalent relative experience preferred
Formal certification in continuous improvement methodologies
such as: LEAN, Six Sigma, CMC, Certified Manager, Kaizen,
Value Stream Mapping, etc. preferred
Physical/Environmental Demands:
• Standard office environment with some unique physical
demands, including setting up meeting spaces. Must be able
to stand on a ladder, as necessary

Claims Manager
The Claims Manager reports to the Director of Operations and
is responsible for ensuring that customer service questions are
answered and claims are paid for participants accurately and
efficiently, according to the plan document and established
procedures. In addition, the Claims Manager analyzes trends in
questions and issues to determine if changes or enhancements
are needed to procedures, policies or systems. The Claims
Manager provides strong leadership and support to the team,
including: managing attendance and time off, facilitating
meetings, answering questions, assisting with onboarding,
training and development, setting service levels and managing
performance. In addition, the Claims Manager supports
continuous improvement projects as needed.
• Designs and implements policies and procedures, evaluates
claims, resolves and escalates issues as appropriate, and
ensures quality service. Assesses risk, as appropriate
• Conducts training and on-boarding activities, holds team
meetings, collects performance data and delivers day-to-day
coaching. Manages personnel issues, provides feedback and
evaluates progress
• Facilitates and manages process mapping and improvement
sessions as assigned. Tracks and reports project status,
investigates and resolves issues. Develops job aids, training
materials, and onboarding content
• Familiarity with claims processing
• Expertise in training or facilitating small groups
• Strong written and oral communication skills
• Ability to demonstrate the following competencies:
Professionalism, Service Orientation, Leading Others,
Managing Problems and Projects, Claims Business Acumen,
Motivating Others, Collaboration
• Microsoft suite (Word, Excel, PowerPoint) and Visio
• Ability to prioritize tasks
• 5 years of management/supervisory experience
• High School Diploma required; Accredited Bachelor’s Degree
in a related field, or equivalent experience preferred

• Competitive salary
• 401k plan
• Pension & paid vacation
• Comprehensive medical/health package
• Paid holidays

Jobs are located in Decatur, IL
and are Full-Time and Exempt.
One position per job type
and applications will be
taken for 30 days.
Email cover letter & resume to

IBEW-NECA is a growing Benefits Administration Association with a rich history of providing high quality services to roughly 30,000 individuals it serves. Located in Decatur, Illinois, the Association administers the NECA-IBEW Welfare Trust Fund (Welfare Trust Fund) and the NECA-IBEW Pension Trust Fund (Pension Trust Fund) jointly with the National Electrical Contractors Association (NECA) and the International Brotherhood of Electrical Workers (IBEW), for many locals located across the country in Alabama, Indiana, Illinois, Florida, Georgia, Kentucky, and Wisconsin. The Welfare Trust Fund offers health and welfare benefits to local union participants, as well as pension benefits through the Pension Trust Fund.
The Fund Office is growing, with about 40 employees today, that administer claims, retiree health and welfare benefits and pension benefits, among various other services. IBEW-NECA is an organization that upholds the highest values of professionalism and service orientation to its members. Our core values are to work collaboratively with colleagues and participants, exhibit a positive approach and attitude, hold oneself accountable for accomplishing goals, contribute to an equitable workplace, treat colleagues and participants
with respect, and strive to achieve excellence in productivity. We are looking for leaders who can inspire and contribute to resilient staff engagement during a period of change, while serving and contributing to our evolving leadership team. This is an opportunity to contribute to building a sustained continuous improvement direction, that fosters collaboration in order to develop a streamlined service delivery model.

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Application instructions can be found in the job’s description.


Location: Decatur, IL

Category: Professional