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Mobile Crisis Response Team Manager

Urbana, IL Job ID: 1332880

Mobile Crisis Response

Team Manager

The Mobile Crisis Response Team Manager coordinates a direct, crisis response service system to youth and families who experience an event that produces emotional, mental, physical and behavioral distress or problems. The MCRT Manager is responsible for the team's immediate, face to face interventions and safety planning to help reduce the intensity of the crisis experience that would lead to hospitalization. The MCRT Manager monitors the entire the process from the initial crisis call through the intervention and up to referrals for community based, ongoing support services. The MCRT coordinates the flow of information while protecting the confidentiality of the youth and family and consults with agencies providing direct supports and outcome data to funding stakeholders.

Responsibilities Include: • Can articulate the mission, vision and practices of a mobile crisis response system for youth and families. •Manages the operations of a mobile crisis response system to include establishing the format, infra-structure, policies and protocols and the scheduling of a 24/7 staff.

•Monitors the mobile crisis system from the initial call center, the crisis intervention team, to linkages with community based providers. Reviews the types of calls coming in and uses data to develop the system.

•Understands and manages the HFS contract and its deliverables. •Create, implements and manages any MOUs with system partners as needed.

•Ensures that the Choices Illinois ED, the Clinical Director and crisis response subcontractors are all informed of the challenges to effectively operate a mobile crisis response system for youth families. •Works with key Choices leadership personnel to establish strategic plan and quality improvement processes approved by Choices. •Ensures collection of all necessary program data.

•Uses data from TCM and other sources to guide decision-making.

•Consults with subcontractor managers and supervisors about the training and ongoing development of staff and evaluates that the training is adequate for all crisis responder teams.

•Manages grievance process on the local level.

•Willingly completes other duties as assigned to advance the mission of Choices.

Qualifications: •Master's degree with clinical license in social work/psychology or other counseling fields.

•Maintains active clinical license per respective professional license board.

•Three years of clinical supervision / management experience in human services field preferred.

•Demonstrated skills in assessment tools, crisis intervention, team building and development.

•Strong communication and writing skills. Bi-lingual skills (Spanish) a plus.

•Highly organized, and effectively manages multiple priorities simultaneously.

•Professionally articulate in communicating (oral and written) system development, change and outcomes. •Demonstrated professionalism working in teams with internal colleagues and external audiences in both person and through various electronic media.

•Certified in Child Adolescent Needs Strengths assessment tool within 45 days of hire.

Certified as a trainer of the Childhood Severity of Psychiatric Illness assessment tool within 30 days of hire, as needed.

•Enthusiastic about advancing system change within the community.

•Must possess a valid driver's license in state of residence and auto insurance.

Our fast-paced and supportive environment will offer you a number of benefits - a competitive salary, flexible working arrangements, and opportunities for training and development. Interested in this position? Please apply online at

where you can not only complete our entire application process, but also upload your resume and cover letter. Help us change lives together.

Choices, Inc. is an Equal Opportunity Employer

Apply Now!

Choices Coordinated Care Solutions

Location: Urbana, IL

Category: Healthcare